What Patients Say About Us

Here are excerpts of some of the notes we have received recently. They were transcribed verbatim:

I was amazed that you did the biopsy so easily and with such professionalism. I take this opportunity to thank you and your staff for treating me. 
- H. H. Los Gatos, CA.

Many thanks for all your help and oversight during my recent surgery. I am on an upward path to recovery and truly appreciate all you did to assist in my cure.
- A. Y. San Jose, CA.

No words can truly express how thankful I am to you for your kind hearted care and expertise. For the first time EVER, I have complete confidence in my Physician! Thank you for taking the time to not only listen to me, but also to explain everything to me so that I understand. It’s made a world of a difference, and no one’s as thankful as I am to you.
- R. W. Los Gatos, CA.

You’ve warmed my heart and helped to save and prolong my life. I’m sure my children are as grateful as I am. S. H.
- Mountain View, CA.

I just can’t begin to tell you how very much your thoughtfulness meant. Thank you again for your kindness.
- J. T. San Jose, CA.

I want to thank you very much for your outstanding care and support. You brightened my day.
- A. S. Los Gatos, CA 

Thank you for presenting “Gut Feelings”. As always the program was a great success and many participants commented on how wonderful you were. The information you gave was very clear and easy to understand, which is key for the audience. A total of 125  people attended this year’s program, and the overall satisfaction survey was 4.7 out of 5. That is excellent !! S. A. Coordinator Community Education Program.
- GSMF, San Jose, CA.

…I know that you routinely save lives – but this was my first experience with any kind of hospital or medical procedure. You were patient, kind and gentle and I really appreciate that! I am feeling 100% better. Thank you.
- B. H. Los Gatos, CA.

Thanks very much for all the care and sincere attention you’ve given me. God bless you more!
- B. P. Cupertino, CA.

Thank you for calling me and updating me with the info on the test. I have been concerned and your call released a lot of my worries.
- H. A. San Jose, CA.

I want to truly thank you for the support and help you gave me when I was in pain. You even took into consideration that I was a student, just like you were for many years, and helped me economically, which has been a great help for my family who is trying to get me through school. Thank you Doctor Balaa. With all my respect.
- G. C. San Jose, CA.

A special thank you for all your support and treatment. You have shown unending patience, sincerity and compassion in your work. You are a credit to your profession. You make me, your patient, always feel unhurried, listened to and cared for. I feel very fortunate to have you as my Doctor. D. H. Cupertino, CA.

Everybody was right! You are a very special Doctor.
- S. H. San Jose, CA.

Thank you for all the time you spent with me today, for the great history taking, for the thorough exam and for explaining the plan of action to me. I really appreciate all you did and I’m so happy you are my doctor. Warm regards.
- S. N. San Francisco, CA.

My wife and I wanted to send you our heartfelt thanks for all the special care you have given me through this year. You deserve special thanks not just for your unmatched professionalism, but more so for your unique attitude of helpfulness, courtesy and compassion. You made me feel you truly cared for my welfare. Thank you for everything.
- P. R. San Jose, CA.

Thank you for being so wonderful today during the endoscopic procedure. I am so lucky to have you for my doctor.
- S. N. San Francisco, CA.

I just wanted you to know that for once in my life I am left speechless by the act of kindness and generosity that you have shown me and my family. I can’t find the words to express how thankful I am to you. You have made it look a little brighter, and given me hope that there may actually be a light at the end of the tunnel. Thank you so very much Dr. Balaa o your excellent care.
- J. W. San Jose, CA.

I cannot see how you could do any more to improve the colonoscopy experience. Dr Balaa was very responsive to my questions-Made me comfortable. All the staff was excellent. Made the appointment on the web site, was detailed on screening and made me comfortable. Your staff followed up with appointment and outlined very well what I needed to do to be ready.
- P. W. Los Gatos, CA.

The colonoscopy was a very positive experience.
- B. T. San Jose, CA.

The colonoscopy procedure was handled extremely well. The staff was wonderful. K. N. San Jose.
Dr. Balaa is the best in the west!
- C. W. Los Gatos, CA.

I cannot imagine how one could improve on the whole experience. From office visit to procedure the experience was most pleasant and all details were explained in language that was easy to understand. From past experience with the wonderful Dr. Balaa and his staff this is not surprising.
- L. F. San Jose, CA.

It went exactly as I hoped it would. Dr. Balaa's calm supportive demeanor set me at ease. I was supported and my anxiety was acknowledged and proper reassurance was provided. The staff was supportive, caring, informative and helpful.  I will recommend Dr. Balaa and the procedure to my friends and family.
- D. A. San Jose, CA.

I was very impressed with the efficiency of the process.  Dr. Balaa and the staff were extremely knowledgeable and made me feel very comfortable, before, during and after my colonoscopy.
- Y. M. Los Gatos, CA.

The colonoscopy was a very comfortable and relaxing experience.  I can't think of any improvements.  Believe it or not, I wanted to stay longer (when I was ready and able to go home)! Everyone in the office and the surgical center was friendly, informative, very professional, and I felt special!
- J. H. Los Gatos, CA.

Dr. Balaa is the best, I am blessed to have him and both Endoscopy Center and Los Gatos Surgical are wonderful places with caring staff. Please keep up the great work.  This procedure/process is and has always been smooth, on time, well done. Thank you.
- M. S. Los Gatos, CA.